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OUR TERMS & CONDITIONS

LEGAL INFORMATION.

Effective Date: 18 March 2025
Website: shop.projectepic.com.au
Company Name: Project Epic Pty Ltd
ABN: 34 659 409 622

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1. INTRODUCTION

Welcome to Project Epic ("we," "our," or "us"). By accessing and using our website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please do not use our website.

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2. ELIGIBILITY

To shop with us, you must be at least 18 years old or have permission from a parent or guardian.

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3. ORDERING & PAYMENT

  • All orders are subject to availability and acceptance.

  • Prices are listed in Australian Dollars (AUD) and include GST (where applicable).

  • We accept Visa, Mastercard, AMEX, PayPal, Afterpay, and other approved payment methods.

  • We reserve the right to refuse or cancel an order if fraudulent activity is suspected.

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4. SHIPPING & DELIVERY

  • We ship Australia-wide. Estimated delivery times are available at checkout.

  • Delays caused by couriers or unforeseen circumstances are beyond our control.

  • You are responsible for providing the correct shipping address. We are not liable for lost packages due to incorrect details.

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5. RETURNS & REFUNDS

  • We offer 30-day returns on eligible items. Items must be unused, in original condition, and with tags attached, according to our Returns Policy.

  • Some items (e.g., sale items, personal care products) are non-refundable.

  • Refunds will be processed within 7 business days to the original payment method.

  • Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.

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6. PRODUCT INFORMATION & PRICING

  • We strive for accuracy in product descriptions, pricing, and images. However, errors may occur.

  • Prices and availability are subject to change without notice.

  • In case of a pricing error, we reserve the right to cancel an order and refund any payment made.

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7. INTELLECTUAL PROPERTY

  • All content on this website (images, logos, text, and designs) is owned by or licensed to us. You may not reproduce, distribute, or use it without permission.

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8. PRIVACY & DATA PROTECTION

  • We respect your privacy and handle your personal information according to our Privacy Policy.

  • By using our website, you agree to the collection and use of your information in accordance with our policy.

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9. LIMITATION OF LIABILITY

  • To the extent permitted by Australian Consumer Law (ACL), we are not liable for indirect, incidental, or consequential damages resulting from the use of our website or products.

  • Our goods come with guarantees under ACL, and your consumer rights are protected.

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10. GOVERNING LAW

These Terms and Conditions are governed by the laws of Australia. Any disputes will be handled in the courts of New South Wales.

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11. CHANGES TO THESE TERMS

We reserve the right to update these Terms at any time. Continued use of our website after changes means you accept the updated Terms.

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12. CONTACT US

If you have any questions, please contact us at shop@projectepic.com.au

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